When you submit a booking via our online reservation system you are required to acknowledge acceptance of our Terms and Conditions of Let and Privacy Statement. You will then receive an automatically generated Booking Summary by email to the address you provided in the Booking Form. This does not constitute a contract between us. A Contract shall only arise when we subsequently confirm your booking in writing by email or post. Once a booking has been confirmed, a Contract has been entered into on the following basis.
Here at Balneden Steading we take your privacy seriously and will only ever use your personal information to:
Access to and use of data is strictly limited to the owners and employees of Balneden Steading, our booking system operator and any third parties you choose to engage with in relation to your booking, such as purchase cancellation insurance.
We neither collect nor hold payment card details; we simply furnish you with a direct link to a third-party, HolidayRentPayment, who will process your card payment and who are responsible for the security of the personal information you provide to them.
a. To limit the number of people occupying any one property to that stated in the booking form, unless by prior consent with the owner.
b. To keep any pets under strict control at all time and accept full liability for any damage caused. Dogs must be house-trained, are not to be left alone at any time in or near the accommodation and must be kept on a lead when exercising on the adjacent farmland. Dogs are not allowed on furniture or in the bedrooms. Any fouling in the gardens or around the cottages should be cleaned up immediately.
c. To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests’ risk. Also, guests agree to absolve the Property Owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein/thereon, or from any illness or injury arising from any cause whatsoever.
d. To use the property solely for its purpose as self-catering holiday accommodation and to accept the Owners right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours, unreasonable behaviour or disrupting the activities of the Glenlivet Estate and its’ tenants may result in guests being asked to leave.
e. To allow the Owners and their agents access to the property at all reasonable times.
f. To be responsible for shutting all exterior doors and appropriate windows and securing the property when absent or sleeping.
g. To respect and look after their accommodation during their stay and to leave the property clean and tidy. Also, to take responsibility for minimising the fire risk.
h. To segregate all recyclable waste and dispose of all waste in the appropriate bins by the roadside gate.
i. To notify and reimburse the Owners for any breakages, loss or damage, other than those due to fair wear and tear.
j. To vacate the property by 10.00hrs at the latest on the final day of let, unless otherwise agreed with the Owners. Guest arrival time is from 16.00 hrs. onwards.
k. There is a strictly No Smoking policy inside all cottages. A sand pot is provided outside each cottage for smokers to use.